Returns and Shipping

RETURNS AND SHIPPING POLICY

Returns:

  • We accept returns within 15 days of receipt of the item.
  • Items must be in their original, unused condition with all original packaging and tags intact.
  • The following items are not eligible for return: defective or incorrect items.
  • To initiate a return, please contact our customer service team at returns@fruityvapor.com and provide your order number and the reason for the return.
  • Return shipping fees are the responsibility of the customer, unless the item is defective or was shipped in error.
  • Refunds will be issued in the original form of payment within 7 days of receipt of the returned item.

Shipping:

CYPRUS

  • We work together with Kronos Express to deliver your orders quickly and efficiently.
  • We offer the following shipping options:

          Standard: €4.99

          Free: For orders above €25

  • Estimated delivery times are as follows: 1-2 business days to your specified address.
  • We ship to every region within the Republic of Cyprus.
  • You will receive a tracking number via email once your order has shipped.

GREECE

  • We work together with Fedex/TNT to deliver your orders quickly and efficiently.
  • We offer the following shipping options:

          Standard: €13.99

          Free: For orders above €50

  • Estimated delivery times are as follows: 2-3 business days to your specified address.
  • We ship to every region within Greece.
  • You will receive a tracking number via email once your order has shipped.

BULGARIA

  • We work together with Fedex/TNT to deliver your orders quickly and efficiently.
  • We offer the following shipping options:

          Standard: €28.99

          Free: For orders above €150

  • Estimated delivery times are as follows: 5 business days to your specified address.
  • We ship to every region within Bulgaria.
  • You will receive a tracking number via email once your order has shipped.

ITALY

  • We work together with Fedex/TNT to deliver your orders quickly and efficiently.
  • We offer the following shipping options:

          Standard: €27.99

          Free: For orders above €150

  • Estimated delivery times are as follows: 5 business days to your specified address.
  • We ship to every region within Italy.
  • You will receive a tracking number via email once your order has shipped.

 

If you have not received your order within 5 days of the estimated delivery date, please contact our customer service team at info@fruityvapor.com.

In case of lost or damaged packages, we will collaborate with the shipping partner on your behalf.

By placing an order on our website, you agree to the terms and conditions outlined in this returns and shipping policy.